Travel assistance
For more information, visit the Parkinson’s UK website (last updated May 2026).
Assisted travel
If you need help when travelling on public transport because of Parkinson’s or another condition, you can book assistance before you travel. This can make your journey easier and safer.
In England, Scotland and Wales, passenger assistance is available across the National Rail network. Staff can help with:
- moving around the station and finding the right platform
- getting on and off the train, including using a ramp
- meeting you from one train and guiding you to your next one
- carrying your bags (up to 3 items).
After buying your ticket, contact your train company’s assistance team.
Or you can make an assistance request and get email confirmation through Passenger Assistance by Transreport.
Staff at coach stations can provide extra help, including:
- helping you get on and off a coach
- showing you around the station
- helping with luggage.
Contact the station or coach company before travelling so staff are ready to help.
Other local transport options
If using public transport is difficult, many areas have transport schemes run by councils, charities, or community groups.
These services often use accessible vehicles and can be low-cost or free. They can help you get to:
- shopping trips
- social activities
- appointments.
To find out what’s available in your area, search online for “community transport” or “Dial-a-Ride”, or contact your local council’s community transport team.
Some areas offer discounted or subsidised taxi schemes for eligible people with mobility needs.