Arranging special assistance
For more information, visit the Parkinson’s UK website (last updated November 2022).
Travelling by air
Plan and allow plenty of time for travel. Airlines will offer assistance if you need it, as long as they know in advance – normally 48 hours before your flight. They can arrange a wheelchair and escort to meet you from the car park, train station or taxi and take you through check-in. They can also arrange for you to be taken to your departure gate and boarded first. At your destination, you can be escorted off the plane and taken through passport control and customs. It’s compulsory for all large European airports to offer free assistance to older or disabled passengers.
Even if you don’t normally use a wheelchair, you may want to consider arranging an escort at the airport. It can be particularly helpful for long flights or flights involving transfers.
If you’re travelling with your own wheelchair or other aids, most airlines will carry two pieces of mobility equipment for free. Wheelchairs need to be checked in, but the airline will provide an airport wheelchair to use until you’re on the plane.
If you prefer to walk to your gate, you might find that using a backpack keeps your hands free to help you do this.
Many airlines will let you pre-book a seat on the plane, so you can choose one that suits you. Some airlines charge for this, so check their policy when you book your trip.
Travelling by train
Eurostar provides free assistance for Eurostar passengers who need it at any terminal. You can arrange this when you book your trip, or 48 hours in advance of your journey. Read more at the link below.
If you’re travelling by train within the UK, the National Rail website has information about accessibility at stations and how to arrange journey assistance.