Arranging special assistance

For more information, visit the Parkinson’s UK website (last updated May 2026).

Travelling by plane

If you need help at the airport or on the plane, you can book assistance with your airline or travel agent. You can usually do this when buying your tickets. If you have not booked in advance, request assistance at least 48 hours before travelling. Plan plenty of time at the airport to make your journey less stressful.

Consider booking assistance if you:

  • cannot stand for long periods or walk long distances
  • need help with boarding the plane
  • are taking a mobility aid or medical equipment with you
  • need support with check-in, security, or your luggage.

Assistance can include:

  • moving through the departure airport
  • boarding the plane and help during the flight
  • disembarking and flight transfers
  • navigating the destination airport.

Even if you do not usually use a wheelchair, borrowing one at the airport can help you save energy for your trip.

You’re legally entitled to free assistance when flying from a UK airport on any airline, or flying back to a UK airport on a UK or EU airline.

Travelling by train or coach

If you’re travelling by train or coach for a holiday within the UK, assisted travel is available to make your journey easier. It’s best to arrange this in advance.

Travelling by ferry

If you’re travelling by ferry, you can get help getting on and off the ship and moving around on board. Services vary between ferry operators, so check what support is available before you travel.

Assistance may include:

  • priority boarding
  • help with luggage
  • ramps or lifts for wheelchair users
  • access to accessible toilets and seating areas
  • designated parking close to lifts.

Going on a cruise

When booking, speak to the cruise line’s accessibility team about any support you might need. This makes sure staff can make the right arrangements for you before you travel.

Assistance may include:

  • help getting on and off the ship
  • accessible cabins with adapted bathrooms and extra space
  • storage and charging for mobility equipment
  • access to medical facilities on board
  • support during shore excursions.

If you use a wheelchair or mobility scooter, check the cruise line’s policy. Some ships have limits on size or battery type.